A successful Trainexus scenario follows three straightforward steps. Whether you're designing compliance training, exam preparation, or customer conversation practice, the structure remains consistent. This guide shows what matters most.
Step 1: Define Your Learning Objective
Every scenario starts with a specific, observable learning objective. Vague formulations like "The participant should communicate better" help neither the avatar nor the feedback system.
Better examples:
- "The participant recognizes the customer's objection and responds with a solution-focused answer."
- "The student explains the difference between two technical terms clearly and accurately."
- "The employee politely but firmly declines an inappropriate request."
The more precise your learning objective, the more strategically the avatar can guide the conversation, and the more meaningful the feedback will be.
Step 2: Shape the Avatar's Personality
Your avatar needs a clear, consistent personality. This isn't about a detailed biography, but rather a coherent behavioral pattern. Three proven archetypes work well:
- Cooperative: The avatar is open, asks clarifying questions, and can be persuaded. Ideal for introductory scenarios.
- Critical: The avatar questions statements, raises counterarguments, and only changes their mind with solid reasoning. Suited for advanced scenarios.
- Uncertain: The avatar appears hesitant, needs encouragement, and responds sensitively to tone. Perfect for empathy-focused scenarios.
This personality influences how the avatar responds to statements, which follow-up questions they ask, and how persistent they remain on a topic.
Step 3: Set Evaluation Criteria
The feedback system assesses the conversation based on criteria you define. Recommendation: use no more than four or five criteria. Beyond that dilutes the feedback.
Examples of effective criteria:
- Technical Accuracy: Are the content statements correct?
- Conversation Structure: Is the dialogue logically organized?
- Empathy: Does the participant address the counterpart's emotions?
- Solution Orientation: Are concrete next steps proposed?
After the conversation, each criterion is evaluated individually, with a brief explanation and specific improvement suggestions.
Ready to Get Started?
Want to develop a scenario for your organization or have questions about implementation? Get in touch, we'll support you through conception and setup.