Advice & counsellingLanguage: German
Advice: exemption from co-payments
Advise a customer on exemption from co-payments, determine the income threshold and calculate the refund.
What happens: In this scenario you advise Mr Mustermann on his application for exemption from co-payments. You determine the financial burden threshold, check the receipts he has submitted and inform him of the reimbursement amount. In doing so you demonstrate both your subject knowledge and your communication skills during a client consultation.
What you practise here
Focus on these skills during the conversation.
- ✓determine the burden threshold
- ✓check the submitted receipts
- ✓explain the reimbursement amount in plain language
How it starts
Your conversation partner will greet you like this.
“Hello, I am Markus Mustermann. I would like to apply for an exemption from co-payments and I have brought all my documents.”Your AI conversation partner in this scenario
You also receive feedback
Practice is only half the process; feedback is the other half.
during the conversation Formative
- You can request a short, specific tip to improve your next answer.
- The tip is a single concise sentence, such as “Be more precise”, “Give an example” or “Stay on topic”, so it does not interrupt the flow of the conversation.
afterwards Evaluation
- You receive feedback on individual statements, including strengths, weaknesses and specific improvements, categorised by clarity, logic, precision, rhetoric and argumentation.
- You also receive a detailed, constructive overall evaluation in the dashboard and as a PDF, clearly labelled as AI-generated.
Related
Related scenarios.
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